What information do we collect

All information you choose to submit to us by signing up to offers, news or a competition, by sending us emails, by completing feedback surveys, by interacting with us on social media, by speaking to us or making a booking with us.

Information on what you view, click on and access in and through our marketing emails and text messages, website, and any mobile apps. For websites, this information may also include where you came to our outlet from, and where you went when you left it. We also track how often you visit and use our website.

Technical information about the devices you use to access our websites and mobile apps. We also collect this information when you use our WIFI networks to access the internet. We collect each device’s unique identifying codes (e.g. its “MAC” address), relevant IP address, operating system and version, web browser and version, and geographic location.

Your social media content where this is in the public domain. This information can include posts and comments, pictures and video footage.

Information collected independently by online advertising networks (for example Google, Facebook, Instagram, and Twitter) through whom we place advertisements. The information we obtain varies from network to network. It often summarises the actions of lots of people, and so does not enable us to identify you individually. It relates to what you view, click on, and access through websites in their network, including the subject matter of the site you started at and where you subsequently go. It may also include their analysis of your behaviour across the wider internet and a profile of you.

Profile information and insight from organisations that already hold information on you, such as ‘customer insight companies’. They give us their views on your household, your status, as well as your possible preferences and behaviours.

How do we use your information

To provide you with our website, mobile apps and WIFI networks. To enable us to run competitions you have signed up to. To gather feedback from you We may invite you to provide this feedback on occasion, for example by emailing you. We may use independent research and feedback providers to do so on our behalf. To contact you from time to time about things you have told us you want to hear about, for example our news, offers and new competitions. To contact you about a booking enquiry, either by phone or email

Our legal basis for processing client data is Legitimate interest for the following activities:

Sending offers, sharing news and events and information regarding any purchases or bookings Your data will be processed in line with the Principles and Rights of The General Data Protection regulation. You also have the right to withdraw consent where it has been provided and we will no longer send you information related to those subjects, which may mean you cannot be informed about our latest events, offers and venues.

We are committed to protecting your privacy

We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service.

Cookies

Your Internet browser has the in-built facility for storing small files called “cookies” that hold information which allows a website to recognise your account. Our website takes advantage of this facility to enhance your experience. You have the ability to prevent your computer from accepting cookies but, if you do, certain functionality on the website may be impaired. All of our cookies are encrypted for use only by our website.

Disclosing information

We do not disclose any personal information obtained about you from this website to third parties except when we need to do so in order to complete the transaction – e.g. when you have booked tickets for a group. We may also use the information to keep in contact with you and in form you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device.

Changes to this policy

Any changes to our Privacy Policy will be placed here and will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.

Contacting us

If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us at enquiries@teamlove.org. You can also correct any factual errors in that information or require us to remove your details from any list under our control.